Terms & Conditions

Please read these terms and conditions carefully. These terms and conditions apply to bookings made online, by phone or in person. We reserve the right to have other cottage rules as we see fit, which we may vary from time to time. These cottage rules can be found within the property.

1. Craobh Marina Cottages
Craobh Marina Cottages are a trading subsidiary of Alma (2025) Limited. Cottage bookings and property administration are run through the Kip Marina office, The Yacht Harbour, Inverkip, PA16 0AW. Any questions or enquiries should be emailed to accounts@kipmarina.co.uk or by phone on 01475 521 485.

2. Booking Acceptance
A cottage booking is not accepted until you receive a “Confirmation of Booking” email. If any of the booking details are incorrect, you should contact the Marina Office immediately.

3. Deposits
A non-refundable deposit of £100 per week per booking per cottage is payable at the time of booking, together with a £50 good housekeeping deposit which will be refunded on departure if the cottage is left in good order. By placing a deposit, you accept that the deposit represents a fair estimate of our loss in respect of the booking being cancelled.

4. Balance Payment
The balance of the cottage booking fee is payable 28 days prior to arrival. Payments can be made by contacting the Marina Office or via the booking website. For bookings made within 28 days of arrival, the full amount is due at the time of booking. If you do not pay the balance when it is due, we may treat your booking as cancelled and no deposit refund will be given.

5. Cancellations
Cancellations must be notified either by letter or email. Booking deposits are not refundable. If cancellations are made within the 28 days prior to the arrival date, no monies will be refunded. To cover yourself against this eventuality, we recommend that you arrange suitable holiday cancellation insurance. This policy does not affect your statutory rights. You can find out more about your right to cancel a contract formed at a distance from the Consumer Protection (Distance Selling) Regulations, which should be available from your local consumer advice centre.

6. Arrival and Departure Times
Your cottage will be available from 4pm on the date of arrival. If you wish to arrive earlier, please arrange this prior to the date by contacting the Marina Office. On the day of departure, you are required to vacate your cottage by 10am at the latest so we may prepare the property for the next guests.

7. Accuracy of Details
While information given in our brochure and on our website is accurate at the time of publication, changes may have been made in the accommodation or facilities described. Not all our cottages are identical, so there will be variations between them.

8. Alternative Accommodation
We reserve the right to provide alternative, but in our opinion equivalent, accommodation if necessary.

9. Pets and Animals
Well-behaved dogs are welcome at an additional charge of £15 per week per dog, up to a maximum of 2 dogs per property. Craobh Marina Cottages disclaims any responsibility for their behaviour, including damage within the cottages. Animals are not permitted on the furniture or bedding and must not be left unattended in the properties.

10. Breakages
Guests must undertake to keep the property in the same state of repair and condition in which it was found at the commencement of the holiday. All breakages must be reported and the cost may be deducted from the housekeeping deposit.

11. Electricity Charges
Electricity is charged by the unit. A meter reading is provided at the start of the booking. Please read the meter prior to departure and pay for the units consumed at the Marina Office on the day of departure.

12. Occupancy
The number of people occupying the cottages must not exceed the number of sleeping spaces. In the event of an extra bed being required, please arrange this with the Marina Office prior to arrival. An extra charge may be applicable.

13. Complaints
We aim to provide you with the best holiday possible, but in the event of any complaint, we do ask you to bring this to the attention of the Marina management in order that the matter can be resolved immediately.